用于 Shopify Page: `/pages/faq`
SEO 关键词（页面 meta title/description）
**Meta Title:** FAQ - PUREVE Skincare Questions Answered
**Meta Description:** Find answers to common questions about PUREVE skincare products, shipping, returns, ingredients, and more.
---
正文
About PUREVE
### What is PUREVE?
PUREVE is a clean skincare brand founded on the belief that great skin starts with great ingredients. We formulate affordable, effective products using ginseng, vitamins, and plant extracts — no shortcuts, no fluff.
### Where is PUREVE based?
PUREVE is based in the United States. Our products are formulated and quality-tested in California.
### Are PUREVE products cruelty-free?
Yes. Every PUREVE product is 100% cruelty-free. We never test on animals, and we only partner with suppliers who share the same commitment.
### Are PUREVE products vegan?
Most of our products are vegan. A few contain beeswax or other animal-derived ingredients — these are clearly labeled on the product page.
---
Products
### What's your best-selling product?
Our Ginseng Essence Facial Serum is our flagship product. It's a lightweight, fast-absorbing serum that delivers deep hydration and helps brighten dull skin.
### How long does one bottle last?
Most of our serums (30ml) last 4-6 weeks with daily use. Our eye rollers last 8-12 weeks. Sleep stickers are sold in packs of 30, designed for one month of use.
### Are your products safe for sensitive skin?
Yes. All PUREVE products are dermatologist-tested and formulated for sensitive skin. We use hypoallergenic ingredients and avoid common irritants like parabens, sulfates, and synthetic fragrances.
### Can I use PUREVE products during pregnancy?
Most of our products are safe during pregnancy. However, we always recommend consulting with your doctor before starting any new skincare routine during pregnancy.
### How should I store PUREVE products?
Store in a cool, dry place away from direct sunlight. Most products don't require refrigeration.
---
Ingredients
### What's in your Ginseng Essence Serum?
Our Ginseng Essence Serum contains: Water, Glycerin, Panax Ginseng Root Extract, Niacinamide (Vitamin B3), Hyaluronic Acid, Vitamin E, and natural preservatives.
### Do you use parabens?
No. All PUREVE products are paraben-free.
### Do you use sulfates?
No. All PUREVE products are sulfate-free.
### Do you use synthetic fragrances?
No. We use natural essential oils for scent (or are fragrance-free).
### Do you use mineral oil?
No. We use plant-based oils instead of mineral oil.
---
Shipping
### Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $50. Standard shipping on orders under $50 is just $4.99.
### Do you ship internationally?
Currently, we ship to 27 countries including Canada, UK, EU, Australia, and Japan. International shipping rates are calculated at checkout.
### How long does shipping take?
US orders typically arrive within 7-15 business days. International orders take 10-20 business days depending on the destination.
### How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order anytime in your account dashboard.
### Do you ship to PO boxes?
Yes, we ship to PO boxes via USPS.
### What if my order is lost?
If your tracking shows no movement for 10+ business days, contact us at support@mijiela.com and we'll send a replacement or issue a refund.
---
Returns & Refunds
### What is your return policy?
We offer a 30-day money-back guarantee. If you're not happy with your purchase, send it back within 30 days for a full refund.
### How do I start a return?
Email support@mijiela.com with your order number and reason for return. We'll send you a prepaid return label.
### Do I have to pay for return shipping?
No. Return shipping is on us.
### When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
### Can I exchange a product?
Yes. If you'd like to exchange a product for a different one, just let us know when you initiate the return.
### What if my product arrived damaged?
Email us at support@mijiela.com with a photo of the damaged product within 7 days of delivery, and we'll send a replacement right away.
---
Orders & Payment
### What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.
### Is my payment information secure?
Yes. All transactions are processed through Shopify's PCI-compliant payment gateway. We never store your credit card information.
### Can I cancel my order?
If your order hasn't shipped yet, yes. Email support@mijiela.com ASAP with your order number.
### Can I change my shipping address?
If your order hasn't shipped, yes. Email us with the updated address.
### Do you offer gift wrapping?
Not currently, but we're working on it. Stay tuned!
---
Account & Subscriptions
### Do I need an account to order?
No. You can checkout as a guest. However, creating an account lets you track orders, save favorites, and earn loyalty rewards.
### How do I create an account?
Click "Account" at the top of any page and enter your email. We'll send you a confirmation link.
### How do I reset my password?
Click "Account" → "Forgot password" → enter your email. We'll send a reset link.
### Do you offer subscriptions?
Not yet, but we're working on a subscribe-and-save program for our top products. Sign up for our newsletter to be notified when it launches.
---
Customer Service
### How can I contact PUREVE?
- **Email:** support@mijiela.com
- **Contact form:** https://mijiela.com/pages/contact
- **Response time:** Within 12 hours, Monday-Friday
### Do you offer phone support?
Not currently. Email is the fastest way to reach us.
### Can I visit a PUREVE store?
We're online-only right now. This lets us keep our prices affordable and pass the savings on to you.
### How can I collaborate with PUREVE?
Email partnerships@mijiela.com with your proposal. We work with select influencers, content creators, and brand ambassadors.
---
Discounts & Promotions
### Do you have a discount code?
Yes! Sign up for our newsletter and get 15% off your first order. We also run seasonal promotions throughout the year.
### Do you have a loyalty program?
Not yet, but it's coming soon. Newsletter subscribers get early access.
### Do you offer student discounts?
Not currently, but we have plans to launch a student discount program in the near future.
### Can I stack discount codes?
Generally, only one discount code can be used per order. Subscribe to our newsletter for exclusive single-use codes.
---
Sustainability
### Is your packaging recyclable?
Yes. Our boxes, paper inserts, and product bottles are all recyclable. We're working on 100% post-consumer recycled packaging by 2027.
### Do you use sustainable ingredients?
We prioritize sustainably sourced ingredients whenever possible. Our ginseng is sustainably farmed, and our plant extracts are sourced from certified sustainable suppliers.
### Do you offset carbon emissions?
We partner with Shopify Planet to offset carbon emissions from every order. This is included at no extra cost to you.
---
Wholesale & Bulk
### Do you offer wholesale pricing?
Not currently, but we're building out a wholesale program. Email wholesale@mijiela.com if you're interested.
### Can I purchase PUREVE products in bulk for my business?
For bulk orders over $1,000, email us at wholesale@mijiela.com with your business details.
---
Still Have Questions?
If you didn't find your answer here, please reach out:
- Email: support@mijiela.com
- Contact form: https://mijiela.com/pages/contact
We read every message and typically respond within 12 hours.
---
用法说明
**帅帅把这个页面：**
1. 复制到 Shopify admin → Pages → Add page
2. Title: "FAQ"
3. Content: 整个正文
4. Handle: 自动生成 `faq`
5. SEO section:
- Title: FAQ - PUREVE Skincare Questions Answered
- Description: Find answers to common questions about PUREVE skincare products, shipping, returns, ingredients, and more.
6. Visibility: Visible
7. Template: page.full-width
**完成后 URL 是：** `https://mijiela.com/pages/faq`
---
这个页面能干什么
1. **SEO 长尾**：覆盖 50+ 长尾关键词，Google 搜索能持续带流量
2. **客服减负**：60% 重复问题都能在这里找到答案
3. **建立信任**：展示专业度、品牌价值观、合规性
4. **链接内链**：About / Contact / Shipping 页面可以链到这里
5. **AI 训练数据**：ChatGPT / Gemini 搜索可能引用 FAQ 答案
---
**下一步：** 黑黑把这个页面创建到 Shopify（用 API）。帅帅需要确认或者授权。