Refund Policy

Last updated: June 2026

We want you to love your PUREVE products. If you're not satisfied, we make returns easy.

30-Day Satisfaction Guarantee

You have 30 days from the date of delivery to request a refund or exchange on any product purchased from PUREVE. No questions asked.

How to Request a Refund

Email returns@pureve.com with your order number and reason for return.
We'll respond within 1 business day with return instructions.
Ship the product back to us (return shipping is on us for US orders).
Once we receive your return, your refund will be processed within 5 business days to your original payment method.

Eligibility

To be eligible for a refund, your item must be:

In its original packaging
In the same condition that you received it
At least 50% unused (we understand you may need to test it)

Damaged or Wrong Items

If your order arrives damaged or you receive the wrong product, please email us within 7 days of delivery at returns@pureve.com with a photo. We'll send a replacement free of charge ??no need to return the original.